Have you heard? Bill Quiseng is coming back to Petoskey. He will be here on Thrusday, May 31, 2012 to present Front Line Customer Service Training, at the Inn at Bay Harbor. Two sessions, 9am-12pm and 1:30pm-4:30pm, are available so you are able to send all members of your staff. $20 for Chamber members and $30 for not yet members.
Why Customer Service Training?
During tough economic times, customers are looking for value. Competition is stiff. If two companies have similar products and the prices are essentially the same, customers would prefer to spend their money at the company where they feel they are treated better. In times like the present, the customer is the core of all managerial, financial and operational decisions. So the one area in which a business should always excel is customer service.